Contact pages are critically important for websites—the more efficient and user-friendly a contact page, the more opportunities are likely to arise.
A good contact page design can even influence conversion rates; if a visitor can easily contact you, that same user will likely have a positive impression of your site. Additionally, if the process is simple (i.e. fewer number of form fields), you could be looking at a huge jump in conversion rates.
In the same way contact pages improve your site, they also create a relationship with your users. In fact, contact pages are used by a wide number of sources: eCommerce, news magazines, online services, etc.
Despite this fact, however, many designers underestimate the importance of a well-designed contact page, choosing instead to focus on other content...
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from Vandelay Design http://www.vandelaydesign.com/design-perfect-contact-page/
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